Davidson Aquila Ltd (“DA”) employs members of the Royal Institution of Chartered Surveyors (RICS). Under the Rules of Conduct of these professional organisations, DA is required to operate a Complaints Handling Procedure.
If you are dissatisfied or you wish to make a complaint about services you have received you should contact Davidson Aquila Ltd, 16 Whitehall, London, SW1A 2DY. An acknowledgement of receipt will be provided within 7 days, and a full response provided within 28 days.
If the issue remains unsettled, then you have the following redress options available:
For Consumers –
If, as the complainant, you are still not satisfied with our service after the last stage of our in-house complaint procedure (or more than eight weeks has elapsed since your complaint was first made) then you can take the matter up, without charge, with the Centre for Effective Dispute Resolution (CEDR) www.cedr.com
For Businesses –
If, as the complainant, you are still not satisfied with our professional conduct after the last stage of our in-house complaint procedure (or more than eight weeks has elapsed since your complaint was first made) then you can take the matter up, without charge, with the RICS Dispute Resolution Service by telephoning 020 7334 3806 or by visiting their website at www.rics.org